GIDARI VTC 64, whose trade name is GIDARI VTC 64, is registered with the Bayonne Chamber of Trades and has its registered office at 7 Allée des Fleurs, 64200 Biarritz.

Any order placed with GIDARI VTC 64 constitutes acceptance of the terms and conditions of sale (set forth below), which form an integral part of the transportation contract signed between GIDARI VTC 64 and its client.

RATES

The transfer fare applies to a direct, nonstop trip from the pickup location to the drop-off location; the service ends immediately afterward.

The amount of luggage carried is proportional to the vehicle's capacity.

The minimum service charge is:

• Minibus/bus: 4 hours during the day (8 a.m.–8 p.m.) and 4 hours in the evening/at night (8 p.m.–8 a.m.),

• Car and minivan: 4 hours, day or night.

Our rates include 10% VAT, except for “driver-only” services and “all-inclusive” packages (20% VAT).
These rates apply to services involving one vehicle of the same category. For more than one vehicle, we reserve the right to adjust these rates based on the type and number of vehicles requested.

The prices listed are all-inclusive and cover the vehicle, chauffeur service, insurance for passengers, and fuel. Tolls and parking fees not originally included in the itinerary are the responsibility of the customer. The price quoted is per vehicle, regardless of the number of passengers, with a maximum of 3–4 passengers for sedans, 4–8 passengers for minivans, and 9–64 passengers for buses and minibuses.

RESERVATION

Upon receipt of your request, we will send you a quote based on the information you provided. This quote, which serves as confirmation of the services, must be returned to us dated, signed, and stamped, indicating your acceptance, and sent back by fax, mail, or email, in the interest of mutual respect between both parties. A firm reservation for the vehicle(s) will only be considered upon receipt of a valid credit card number (including the expiration date) and a deposit ranging from 30% to 100% of the price indicated on the quote. Reservations made via purchase order, agreement, or other means will be accepted only for key accounts.

PLEASE NOTE THAT ALL PHOTOS OF THE VEHICLES ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY.

CANCELLATION

For any cancellation by the customer made 1 week before the start of the service, the following charges will apply:

• 0% of the amount for car and minivan services;

• 30% of the total cost of bus and minibus services.

Less than 72 hours in advance:

• 30% of the amount for car and minivan services;

• 70% of the cost of bus and minibus services.

For any reservation canceled 24 hours before the service:

• 100% of the cost of car and minivan services;

• 100% of the cost of bus and minibus services.

SERVICE

The service is valid only once, and if it turns out that the customer was not present at the appointment location, the service will be permanently forfeited and will not entitle the customer to a refund under any circumstances.

Any wait time exceeding a one-hour grace period will be billed at the hourly rate listed in our price list. Any additional hour that has begun will be charged in full.

The customer is responsible for any damage caused inside the vehicle. Smoking is prohibited in the vehicle. Seat belts must be worn in the back seats.

Since our drivers are liable during the vehicle rental period, they are instructed to comply with and ensure compliance with applicable laws. Under no circumstances may the customer require the driver to exceed the speed limit or violate traffic laws.

GIDARI VTC 64 reserves the right to terminate the service in progress if the driver observes that the customer is committing an offense—such as the use of narcotics—or if the customers’ behavior endangers the safety of the driver or the rented vehicles, or if the customers are abusive toward the driver.

CHANGES DURING OPERATION

Any changes to the itinerary made by the customer during the service that result in changes to the schedule may incur additional charges to be paid on site or at the end of the service.

If the route or duration of the trip is changed at the client’s request, the driver will note these changes on the trip order and have them signed by the supervisor. If the duration is changed solely at the client’s request, the resulting expenses will be borne by the client.

RULES

Our services are payable within 45 days, except for customers who have an account with us. We accept payment by check, bank transfer, and cash.

LIMITATIONS OF LIABILITY

GIDARI VTC 64 cannot under any circumstances be held liable for delays in transportation times due to circumstances beyond its control: road closures, bridges closed to traffic, detours, flooded roads, traffic jams, roadwork by police, customs officials, or firefighters, etc. (this list is not exhaustive).

GIDARI VTC 64 cannot under any circumstances be held liable for delays caused by force majeure: strikes, weather conditions, terrorist attacks, riots, etc. (this list is not exhaustive).
In the event that the vehicle breaks down during the trip due to a mechanical failure, an accident, or damage (theft, vandalism), GIDARI VTC 64 will make every effort to ensure the trip continues, either with one of its own vehicles or with a vehicle chartered from another company, and undertakes to notify the client.

INSURANCE

GIDARI VTC 64’s liability is limited to the terms of our insurance policy. The client is free to purchase additional insurance at their own expense to cover cancellation fees, repatriation costs, or damage to transported luggage, among other things.

POLICE AND SECURITY RULES

The vehicle and the driver will have the necessary documents on board to ensure that the entire service runs smoothly.

The customer and passengers are required to comply with the regulations governing individuals and their luggage in the countries through which the trip passes. In accordance with applicable law in all public places, smoking is strictly prohibited on board our vehicles.

In accordance with the provisions of the Liquor Licensing Code, it is prohibited to consume alcoholic beverages on board our vehicles. All passengers must wear seat belts in vehicles equipped with them.

DISPUTE

Claims will be accepted only within 8 days after the service has been performed. In the event of a dispute,

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has established a consumer mediation process. The selected mediation entity is: SAS CNPM – MÉDIATION – CONSOMMATION. In the event of a dispute, any consumer may file a complaint on the website: 

https://www.cnpm-mediation-consommation.eu/

or by mail by writing to:
CNPM CONSUMER MEDIATION
27 Avenue de la Libération – 42400 SAINT-CHAMOND